Delivery Information
Contempo takes great pride in delivering exceptional customer service both in-store and online. If you need any assistance with your order or delivery, please contact us on 01786 478097 or email customer.service@contempo.pro (Monday to Friday, 10am to 5pm).
UK Delivery
All UK orders are sent fully tracked.
Standard delivery, Royal Mail Tracked 48:
- Orders under £20: £6.99
- Orders £20 to £29.99: £4.99
- Orders £30 to £49.99: £3.50
- Orders £50 and over: free
Free standard delivery and Evri pickup-point delivery are available on UK orders of £50 or more. Royal Mail Tracked 24 costs an additional £3.50, including on orders of £50 or more.
Faster delivery, Royal Mail Tracked 24: available at checkout for £3.50 more than standard delivery. Royal Mail aims to deliver Tracked 24 parcels the next working day after they receive them. This is an aim, not a guarantee.
Evri pickup point: choose Pickup point at checkout to collect your parcel from a nearby Evri ParcelShop or locker. It costs the same as standard delivery: £6.99 on orders under £20, £4.99 on orders £20 to £29.99, £3.50 on orders £30 to £49.99, and free on orders of £50 and over. There is no extra charge for using a pickup point.
Collect from our shop: free collection from Contempo, 19 King Street, Stirling FK8 1DN. Choose Store pickup at checkout.
When will my order arrive?
We aim to dispatch most orders within one working day. We dispatch Monday to Friday, excluding bank holidays.
Once Royal Mail has your parcel, they aim to deliver Tracked 48 within 2 working days and Tracked 24 the next working day. These are Royal Mail's aims, not guarantees, and busy periods can cause delays.
Postcodes where Royal Mail's delivery aims do not apply
Royal Mail's delivery aims for Tracked 24 and Tracked 48 do not apply to the postcodes below, which cover parts of Scotland, Northern Ireland, the Isle of Man, the Channel Islands and the Isles of Scilly. We still deliver to these areas, but parcels may take longer: AB30 to AB38, AB41 to AB45, AB51 to AB56, AB99, BT, DD8 to DD10, DG7 to DG9, FK8, FK15 to FK21, GY, HS, IM, IV, JE, KA27 to KA28, KW1 to KW17, PA20 to PA38, PA41 to PA80, PH10 to PH11, PH13 to PH14, PH17 to PH18, PH19 to PH44, PH49 to PH50, TD15, TR21 to TR25, ZE.
International Delivery
We ship worldwide (excluding Jellycat). Rates and delivery times vary by destination and are calculated at checkout. International orders may be subject to import duties, taxes or customs handling charges set by the destination country, which are the responsibility of the recipient.
General Information
Once you place an order you’ll receive a confirmation email with your order number, items and delivery method. Please check it carefully and contact us straight away, quoting your order number, if anything looks incorrect. Once an order has been dispatched we’re unable to accept changes.
Dispatch and delivery times are estimates. Most orders arrive within the stated time, but during busy periods there may be occasional delays — we’ll email you if so.
Delivery Discounts
We reserve the right to change or withdraw any delivery discount, such as free delivery, at any time without prior notice. Free delivery is available for UK addresses only.
Personalised Gifts
Due to their nature, personalised gifts may take a little longer to be made, packed and dispatched.